Partner Linking in Prelude Connect

Partner Linking in Prelude Connect

Responding to feedback from our patients, PFC is pleased to announce the addition of Partner Linking in Prelude Connect. This new feature allows patients and partners to establish a relationship in Prelude Connect and then easily view each other’s calendar, messages, lab results, documents, and more. To create a partner link, please ensure you have the latest version of Prelude Connect.

What is partner linking?

Partner linking allows patients and partners to build relationships in the Prelude Connect app. Once a link is created, both parties will be able to view each other’s instance of Prelude Connect. This means:

- You will be able to read and respond to messages from each other’s app

- You will be able to view each other’s documents, labs, and financial information

- You will be able to view each other’s calendar and upcoming appointments

There are a few features of Prelude Connect that are not shared between Patient/Partner links. These include:

- You will NOT be able to view or complete each other’s history forms

- You CANNOT consent on behalf of your partner

- You will NOT be able to make changes to each other’s password or account information
- Currently partner linking is NOT used for donors, gestational carriers, or known sperm donors. Only ONE partner link is supported per account.

How do I create a partner link?

Both patient and partner must have the Prelude Connect App v1.25.7 or greater and be registered as a patient with the practice to create a link.

On the left menu of Prelude Connect, tap the My Partner option

1. Tap the “Invite your Partner” button on the bottom of the screen

2. To create a link, you will be required to enter your partner’s first and last name, email address,
and date of birth. These must match our records for the link to be successfully created.

3. Review and consent to share your information. You must choose to share all your information
or none. There is no option to partially consent.

4. Once submitted, your request will show as pending until accepted by your partner

Accepting a Partner Request

Once you submit a Parnter Link request, your partner will receive a notification in their Prelude Connect app advising them of your request. Your partner will review the request and choose to accept or decline. If you partner accepts your request, you will be able to see their shared information as well. The partner linking relationship is bi-directional.

How do patients view and interact with their partner’s account?

Patients tap the “My Partner” option in the left-side menu Your linked partner will be listed on this screen. Tap on the link to view as your partner.

There is a purple bar on the top of all screens when patients are viewing their partner accounts. To return to your own account, tap this bar to exit your partner account. Alternatively, you can return to the “My Partner” menu selection.

If you send a message from while viewing your partner’s account, the care team will see an “On behalf of” notice with the message.

How do I stop sharing information with my partner?

You can stop sharing your information with your partner at any time. Under the “My Partner” section, patients click the red garbage can icon.

You will receive two warnings before disconnecting accounts. Note that ending a partner relationship in Prelude Connect does not revoke your overall consent to share health information with your partner. You will need to reach out to the clinic separately if you would like to make this change.